1. Passengers must report at least 60 mins before the departure.
2. All passengers must carry Government approved Photo ID proof in original for verification at the time of Checking / boarding, for International tourist (Foreigners) passport in original is required.
3. Child below 2 years (infants) will be allowed to travel free of charge on providing proof of age, more than 2 year age will be charged full fare.
4. Unaccompanied minors age group (less than 12 years of age) and Infants (less than 2years of age) cannot travel alone.
5. Baggage Policy: Cabin baggage allowance for helicopter travel is 10 kg. per passenger (paid ticket)
6. Cancellation Policy: Cancellation of ticket is through online booking portal only.
While cancelling Pawan Hans request the passengers to select all the sectors properly whom they do not wish to travel. If not selected properly, it may impact their refund process. This travel document is issued by the Company shall be subject to the rules of cancellation per passenger as follows:
Time Period | Cancellation Charges (INR) |
0 to 180 minutes | No refund |
180 minutes to 23.59 Hours before flight | 50 % Refund |
24 Hours to 47.59 Hours before flight | 70 % Refund |
48 Hours or more before flight | 95 % Refund |
Flight cancellation by Pawan Hans Ltd. | Full refund |
No show by passenger | No refund |
7. Refund amount policy: amount shall be received within 30 working days from the date of cancellation.
8. The CHECK IN will be closed 45 Min. prior to the Scheduled Departure Time
9. The BOARDING of the Passengers will be closed 25 Min. prior to the Schedule Departure Time
10. Pawan Hans reserves the right to reschedule / cancel or delay its flight under circumstances beyond its control for example bad weather conditions, technical defects and government regulations / orders /requirements etc. The liability of Pawan Hans in such event shall be limited to full refund of the fare amount.
11. Prohibited items not allowed to carry inside aircraft: Lighters , Scissors, weapon/toy weapon, Box Cutters, Ice Axes/ Ice Picks, Knives & Razor blades, baseballs/bats, golf/hockey stick, bows and Arrows, Pool Cues, Ski Poles, Guns and Firearms, Hammers, Drills (including cordless portables power drills), Saws, Screwdrivers, Tools, wrenches and pliers, Self Defence Items, Explosive Materials, Fireworks, Flares, Fuels (Including cooking fuels and any flammable liquid fuel),Gasoline Gas Torches, Lighter Fluid ,Matchsticks, Turpentine and paint Thinner, Realistic Replicas of Incendiaries Disabling Chemicals and other Dangerous Items , Chlorine for Pools and Spas , Compressed Gas Cylinders (including fire extinguishers), Liquid Bleach, Spillable Batteries Spray Paint, Tear Gas.
12. Pets: For the comfort and well being of you and your pet, PHL does not accept the carriage or pet in the passenger cabin nor cargo hold. The hold is not pressurized like the passenger cabin and is therefore very noisy and not climate controlled.
13. PHL Services shall be governed by, and construed in accordance with, the laws of India, for any dispute or litigation the courts of Delhi will only have the jurisdiction.
14. In case of overloading of aircraft, PHL will have the right to decide which passenger shall be offloaded and such decision shall be binding on all passengers.
15. Liquid allowed to be carried: 100 ml max. (Alcohol not allowed)
16. Advance booking passengers will have priority over spot booked passengers.
17. Ticket is not transferable.
18. Please follow the passenger safety briefing instructions given at the Airport/Heliport/helipad/helicopter.
19. Expectant mother with uncomplicated single pregnancy may be accepted for travel at their own risk, provided that there are no prior complications. Fitness to fly certificate from her treating obstetrician is required.
20. In case of change in weather conditions, the load factor carrying capacity of the aircraft may change. In such case, luggage of the passengers will be sent via road which may get delayed.
21. In case of false baggage or/and passenger weight Pawan Hans limited reserves the rights to offload baggage(s) or/and passenger(s) or charge a penalty for the same.
22. In case of any Grievance please write to rcs@pawanhans.co.in
For further query; you may contact us at +91 0120 2476400 or 18001803649 (Toll Free No.). Please call between 8 am to 5 pm only.